The very idea of ticketing has changed: maximum payment flexibility, no need to purchase a ticket in advance, and the guarantee of paying the Best Fare.

 Make contactless   payments using your credit or debit card, as well as prepaid and digitised cards on your smartphone or smartwatch. Cash payments and paper tickets are no longer necessary.

In addition to tickets purchased from the Venezia Unica sales network, from self-service machines and the network of authorised dealers, as well as tickets purchased via the App or WhatsApp, the validator supports the following payment methods: contactless credit, debit or prepaid cards (Mastercard, Visa, Visa pay, Maestro and American Express). This means cards with the symbol  and digitised cards on payment-enabled devices (smartphones, smartwatches and wearables).

Tickets activated: € 1.50 standard ticket urban and extra-urban bus network (not valid on the waterborne network) with mandatory tap-in and tap-out in the tram, people mover, € 10.00 AEROBUS ticket hon the dedicated vehicles with origin/destination Marco Polo Airport in Venice fare with mandatory tap-in and tap-out, the urban waterborne  network: € 9.50 for the standard 75-minute Rete Unica ticket and the € 1.50 Venezia Unica network price reserved for Venezia Unica card holders. This is activated by linking their profile to their payment card in the personal area portaleclienti.avmspa.it

It must be using the same bank card or device has beeen activated.

In the event of an inspection by the control officers, travellers will be required to present the bank card or device used for payment.

THE EXPANDED RANGE OF TICKET OPTIONS

• daily and multi-day tickets on the routes of the urban network
• the Best Fare that can be applied is calculated based on the number of journeys made and the corresponding validity period.

For example: to obtain the Best Fare Venezia Daily Pass price of €25.00, a passenger only has to make 3 journeys within 24 hours of the first validation of a ticket, including on the waterborne network (the first tap at a price of €9.50). Customers can therefore enjoy unlimited travel for €25.00 instead of €28.5 for 24 hours from their first purchase (tap). For travel on the suburban network, the Best Rate purchase price requires tapping in and then tapping out of the vehicle in order to accurately calculate the price corresponding to the area(s) of use (according to the polymetric price list). Otherwise, the full price of suburban transport is charged.

The Mestre Daily Pass – 1 day (24 hours) | € 5.00

Automatically generated when the purchase of standard urban tickets for the urban bus network of Mestre (including the tram network and the People Mover) exceeds € 5.00 within 24 hours from the first tap.

• Not valid on the urban bus network of Lido/Pellestrina, for trips to/from Marco Polo airport or on suburban routes
• The pass becomes valid from the first tap made on a network where it can be activated

Venezia Daily Pass – 1 day (24 hours) | € 25,00

Automatically generated when the purchase of standard urban tickets for the Rete Unica * network exceeds € 25.00 within 24 hours from the first tap.

• *Not valid for trips to or from Marco Polo airport, for suburban routes, or on Regional (R) and Regional Fast (RV) trains of the Trenitalia railway network within the territory of the Municipality of Venice
• The pass becomes valid from the first tap made on a network where it can be activated

Biglietto – 2 day (48 hours) | € 35,00

Automatically generated when the purchase of standard urban tickets for the Rete Unica *network exceeds € 35.00 within 48 hours from the first tap.

• Not valid for trips to or from Marco Polo Airport or on suburban routes
• The pass becomes valid from the first tap made on a network where it can be activated

Biglietto – 3 days (72 hours) | € 45,00

Automatically generated when the purchase of standard urban tickets for the Rete Unica * network exceeds € 45.00 within 72 hours from the first tap.

• Not valid for trips to or from Marco Polo Airport or on suburban routes
• The pass becomes valid from the first tap made on a network where it can be activated

Biglietto – 7 days (168 hours) | € 65,00

Automatically generated when the purchase of standard urban tickets for the Rete Unica * network exceeds € 65.00 within 168 hours (7 days) from the first tap.

• Not valid for trips to or from Marco Polo Airport or on suburban routes
• The pass becomes valid from the first tap made on a network where it can be activated

* The Rete Unica refers to: the waterborne network, the urban bus network of Mestre (excluding the airport area), the tram network, the People Mover, and the urban bus network of Lido/Pellestrina.

Trips made on networks not included in the pass are charged according to the current fare regulations.

Trip Charging Method and Pass Adjustment

The costs of the trips and any adjustments are always charged the day after the trips take place. If the total amount of the trips made within a period of 1, 2, 3 or 7 days generates a pass, all further trips made within the networks included in the pass are not charged. Tap-in and tap-out are still required for each trip (except on the waterborne network and the People Mover, where tap-out is not required).

THE EMV SYSTEM: FAQS AND ADDITIONAL INFORMATION

IN THE EVENT OF AN INSPECTION

The medium (credit card or device) used to access the transport vehicle must be presented to the inspection and control officers. Alternatively, the last four digits of the physical or virtual card can be provided, depending on the method used to pay for the ticket. The existence of the payment transaction for the vehicle in which you are travelling will be checked. No personal data are displayed and recorded.

CHARGES FOR TRANSPORT

Transactions relating to your public transport purchases may be charged to your account on the following days. In addition, in order to verify the reliability of the payment method, a charge (not recorded) of €0.02 may be made to your account, which will be immediately reversed by your credit institution. You can verify your transactions on the Traveller's Portal.

FIND OUT MORE ABOUT THE EMV - CONDITIONS OF USE

FAQ

I have swiped my card but an error message has appeared on the screen.

Please check that the card you are using is of the type listed above, that it is valid (expiry date) and that it is contactless . All contactless Mastercard, Visa, Maestro and VPay American Express cards are accepted. Pagobancomat is excluded.

How do I know if my purchase has been successful?

Authorisation is confirmed by an audible beep and a green confirmation light on the screen.

Is it compulsory to tap on entry and to tap on exit? 

Yes: otherwise the system is unable to identify the departure or destination stop and calculate the correct cost for the trip. In this case, the customer would be charged the maximum standard fare for the transport network used is charged (for example € 10.00 for the Aerobus routes). If a tap-out is not performed on the urban public transport bus network on the mainland, the maximum suburban rate is charged.

Can the EMV system also be used for other people travelling with me?

Yes, it is possible to pay up to a maximum of 5 passengers using the same device: taps must be made within 60 seconds and it is compulsory to always travel together

What happens if I board a vehicle and the validators are not working?

The EMV service will not be available: inform the staff (driver or crew member) immediately and purchase your ticket using one of the many other payment options available: Chat&Go by muoversivenezia and the AVM Venezia official APP. You can also purchase your ticket on board during navigation. Simply ask the staff on deck.

How do I check my validations?

After registering your profile, you will have access to the Traveller's Portal, where you can see all the transactions made with your card.

I am a Venezia Unica cardholder and I want to travel with my payment card, how can I obtain the special rates reserved for me?

You will have the option of registering online portaleclienti.avmspa.it and associating your bank card with the customer profile of your Venezia Unica card.

Any system malfunction does not exempt the customer from paying for the ticket: if there are technical problems, travellers must purchase a replacement ticket and promptly submit a refund request using the online form available in the "Customer Services" section of the AVM/Actv websites.

I have a ticket with an Alilaguna QR code. How can I access the transport services at shared stops?

You need to press the QR code button on the screen and place the ticket on the base of the validator, then wait for the green signal.

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For additional information and specific pricing solutions, please consult the Tickets and pricing web page or call the DIME unified call centre at +39 041 041, open daily from 8 a.m. to 6 p.m.