AVM Venezia Official APP How to use

AVM Venezia Official APP - How to use

AVM Venezia Official APP enables purchase and validation of local  ACTV public transport tickets, payments for the parking in the Municipality of Venice “Parcheggia Venezia” (blue stripes), consultation of news related to ACTV services and the verification and planning of timetables and routes with the “Calculate route” and “Search timetables at Stops”.

Other features will be included in future versions.

NEWS OF OCTOBER 2017

  • New section SOSTA to pay parking in the Municipality of Venice “Strisce Blu”
  • New function “Calculate route” (trip planner)
  • New function “Top up credit” (e-Purse)
  • New graphics

The APP  is available for iOS and Android operating systems, and installation is recommended only on smartphones (excluding tablets, even 6 inch ones). Device has to be not longer than 14 cm and not wider than 9 cm. The brightness of the screen of your smartphone needs to be set to its maximum intensity to facilitate reading the QR code on the reader.

Download the app on Google Play

Download the app on Apple Store

HOW TO CREATE A USER'S ACCOUNT

During your first access, you will be asked to create a user's account which will be kept open for further accesses, unless you  do not log-out by using the appropriate function located at the top right. You will receive a confirmation by email and a sms containing a pin to enter to complete the registration. If not receiving the sms with the pin, please contact our customer service by email app.support@avmspa.it .

TOP UP CREDIT +++NEWS+++

Credit recharge is now possible with the option “e-Purse” available in the App to purchase Actv transport tickets and to pay the parking.

ACTV PUBLIC TRANSPORT  

Section enabling purchase and validation of Actv public transport tickets and providing information about transport travel solution.

  • REGISTRATION OF VENEZIA UNICA CARD

To register your Venezia Unica card, you have to select from the main menu “Buy Tickets Actv”, then  “Tickets for Venezia Unica card holder”. Enter identification data required and confirm it to complete the registration.

  • PURCHASING ACTV TICKET

From the main menu select “Buy Actv Tickets”, hence there is the list of purchasable ordinary tickets and two other options:

  • “Tickets for Venezia Unica card holder” to proceed with the purchase of season tickets or tickets reserved to Venezia Unica card holders.
  • “Buy a ticket from the travel solution” to proceed with the purchase of extra zone tickets.

Select the ticket you need to purchase and the amount of it.

Payment is by credit card, to process it you will be redirect to “mycicero.it” website. Registration of credit card is possible by ‘Register credit card’ option in the main menu.

At the end of this procedure ticket is available on your own smartphone but not activated to be used.

It is possible to use the credit of the e-Purse by deducting the money or to register the credit card available in the “Register card” in the Home to speed up the payment.

It is not possible to transfer tickets to other mobile devices. They can be only used in conjunction with the device from which the transaction was done. It is not possible to transfer tickets to Venezia Unica card, if registered. In case of need to transfer tickets purchased through the app to your own Venezia Unica card, please contact our customer assistance at this address app.support@avmspa.it . In case of tickets transfer to the card, the whole content will be transferred to the card.

USE AND ACTIVATION OF ACTV TICKETS

Once payment is done, the tickets will be loaded into the “My tickets” section. In the “To be activated” area are all tickets purchased but not used. By choosing the ticket you want, it is then possible to proceed with its validation.  When validation is completed, the ticket is then moved to the “Active”. A QR code is generated by the APP when the purchased ticket  is activated and  visualized on  your smartphone screen. Barcode readers with special slots have been installed for this purpose at all turnstiles. You must insert your smartphone. The QR code is visualized, the ticket is validated, the turnstile opens and  then you extract your smartphone from the slot.

USE AND ACTIVATION OF ACTV SEASON TICKETS

Actv season tickets are automatically activated depending of the date of purchase: If purchased until the 19th it is valid for the current month. If purchased from the 20th it is valid for the new month and it CANNOT be used until the first day of the new month and it will expire on the last day. To open turnstiles you just insert your smartphone into the slot with the screen showing the activated ticket.

DESCRIPTION OF APP FUNCTIONS

“Buy Tickets Actv”

You need only request the desired ticket, select the number of trips, (if required by the type of ticket) and choose the method of payment (an already registered credit card or a credit card that will not registered for ulterior purchases; see next point)

“Register credit card”

You can purchase tickets through the APP  by using a credit card, belonging to the Mastercard and VISA circuits, or even  rechargeable ones.  You need only register your credit card once and it is activated for further purchases 

or; use it in a “one-shot” function – in this case, the information  contained on the credit card will never be recorded.

“My tickets”

Once payment is done, the tickets will be loaded into the “My tickets” section.

There are three areas within this section:

–        Active

–        To be activated

–        Expired

Tickets that have just been purchased, will be inserted  in the “To validate” area.  By choosing the ticket you want, it is then possible to proceed with its validation.  When validation is completed, the ticket is then moved to the “Active” area. 

N.B.  “Bus” tickets have a 3 minute delay in the validation process. Therefore, even if they can be found in the “Active/Current” area, they may not be used  for the next three minutes.

When the validity period of a ticket is expired it will be moved to the “Expired” area.

 “List of transactions”

In this section, it is possible  to check according to date, the last 30 transactions done, in this APP.

 “News”

In this section, it is possible to check news regarding ACTV transport.

“Calculate route”

Plan a trip with this itinerary planner and check how much will it cost for your journey.

 “Search schedule and routes’

This function allows to locate the closest stop with schedule and lines, both in the mainland and in lagoon, as well as consulting timetables and routes about bus and waterbus service.

PARKING “BLUE STRIPES”

Section enabling to pay parking in the Municipality of Venice “Parcheggia Venezia” (Blue stripes).

  • PARKING ACTIVATION

Park the car in the “Blue stripes” and select “PARKING INFO & TICKET” on the Home of AVM Venezia Official App. Use GPS function or “LIST” or “MAP” to localize your car. Enter the parking time required and the related plate. The App will calculate the amount to be paid. Select “I have read and agree to the terms and conditions” and confirm the beginning of the parking to proceed with the payment with the e-Purse or credit card.

You may need to extend a parking session or stop in advance paying only the actual time per parking session.

We recommend you to enter the right Street/Square of the parking.

ASSISTANCE

For information and support, please contact our customer service at this address app.support@avmspa.it giving details such as smartphone model and operating system version.

AVM Venezia Official APP «Bus Stop Schedule»

AVM Venezia Official APP «Bus Stop Schedule»

Dear Client, this tutorial will guide you step by step to use the function ‘Bus Stop Schedule’ of AVM Venezia Official App, which allows you to find nearby stops and bus schedule. The research applies to the stops of both, the mainland and the lagoon


TUTORIAL

- 01 -

Click on “Bus Stop Schedule”

- 02 -

Enter the Municipality where you want to leave.

Enter the location where you want to leave. Alternatively you can indicate code or name of the stop reported on the official schedule.

Click on ‘Show Stops’.

- 03 -

Alternatively it’s possible to activate GPS on your Smartphone to get current location.

- 04 -

It shows the stop list (one in each direction) of the lines by arrival/departure. By clicking on the station, the list of lines in transit and their timetable will appear


- 05 -

Detail shows time-based predictions of how long it will be until the next bus arrives at your stop.

- 06 -

Click on the selected line to check the whole route.

- 07 -

Here's the route of the selected line on the map.